What do we do?

Strategic Solutions:

  • Helping with strategy development and implementation
  • Facilitating the implementation of large change programmes
  • Challenging the AS-IS with a fresh pair of eyes

Volume and Capacity Management:

  • Working with clients on ways to drive volume through their doors
  • We work within the business to change behaviours where it counts – at the point of guest contact
  • In reception areas we focus on people flow, queue dynamics and queue busting techniques


  • We focus on Productivity in its widest sense
  • Whilst we look at Labour, Scheduling and Team Capability in real depth, it is always in relation to the whole business and growing the top line as much as the bottom


The way we work

  • Operators not just consultants – act as enablers and help deliver the change process
  • One Team Approach – our small teams gets the most out of your team as we work hand in hand together
  • Broad experience across the hospitality industry
  • Commercial Thinking – in every project we focus on your bottom line – starting with your AS – IS business model
  • Shop Floor – whilst we engage at board level, we work equally at the point of delivery
  • Client Partnerships – we look at the whole process ‘end to end’ to understand the nuances of your operating model/service cycle
  • We treat every business as our own to maximise the long term impact

‘The Productivity Mentor Team have worked with us on a number of strategic projects here at Fridays, opening up capacity in our restaurants, forcing us to open up our thinking to produce industry leading results’

——Karen Forrester MD Fridaysonepage_15



..’the UK’s leading practitioner of productivity improvement’

——Tony Hughes ex MD M&B

‘Productivity Mentor have had a big impact on the Tragus Business. Working with our own operations team we have developed and run a program involving all 300 managers. I have had nothing but positive feedback from the business’

——Finance Projects Lead

‘If there is something I don’t think my team can handle – you will always be the first people I call’

——Executive Director of Operations ISS Food and Hospitality


Services – Site Visits and Training Workshops & Products

  • Capacity Management
  • Volume Leadership
  • Ergonomics / Design
  • Understanding your queuing, queue busting & management
  • Margin Maximisation
  • Labour Analysis
  • Labour Scheduling System – Teamhours
  • Labour Scheduling and Deployment
  • Diagnostic Service
  • Menu Design
  • Signaling and Marketing
  • Leadership& Business Mentoring


  • TEAMHOURS – Our labour scheduling and forecasting system rules creation